Items must be returned unworn, unwashed and smoke, deodorant and perfume free. All original tags must be attached. We reserve the right to refuse a return if these conditions are not met.
The following items are final sale and cannot be returned:
- Items purchased with a discount of 30% off or more
- Items marked as final sale
- Housewares/Candles/Paper Goods/Food
- Grooming Items
Return requests must be made within 7 days of the order being delivered or purchased instore. Once the return has been approved, make sure it is delivered back to Jackson Dean + Co or brought to our store within 3 days. Returns that exceed the limit of 10 days total will NOT be accepted. Any items sent back to us that are not in compliance with our return policy will be shipped back to the customer at their expense. After 10 days from the initial request, we are unable to accept returns on any purchases.
HOW TO START RETURN REQUEST: To start a return, email firstname.lastname@example.org . Include your name and the items you'd like to return, as well as the reason for the return. Next, let us know the way you would like to return the items. You can choose a "pre-paid shipping label" or "bring it to our store in person”.
- If you selected to ship the item back to us, you will receive an email with the pre-paid return label. Once your return is received, your refund will be issued to your original method of payment. Your refund will include a deduction for the cost of the return label.
- If you selected to bring the item into the store, please return it within 10 days from the initial return request date to 7200 N. Western Ave, Nichols Hills, Oklahoma.
DAMAGED ITEMS: If you receive a damaged/defective item, please email email@example.com within 3 days of delivery. Please include a picture of the damage and your order number.
LOST PACKAGES: Jackson Dean + Co is not liable for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service. We will not issue a refund or credit for packages marked as delivered.
SHOES: Shoes must be returned with their original shoebox. If you have opted to ship the item back, please pack the shoebox inside another box as the original shoebox must be returned undamaged. We also highly recommend carpeted areas for trying shoes on. Any signs of wear to the shoe or a damaged shoebox will make them ineligible for return.